ORDER TIMELINE

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Our company handcrafts all products within 2-4 weeks

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2-4 weeks to be created for you.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the colors on your screen varying slightly

from real life.

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

[LINK CONTACT US TO /contact/ PAGE]

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

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Our company ships through the following carriers

* [UPS, USPS, FEDEX, OTHER]

Cost calculations

We do our best to apply fair shipping costs to each order.

* We offer free shipping nationally on all orders over $100

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2-4 weeks to be handmade.

RETURNS

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Due to the custom nature of our products, no refunds are available. Unless you cancel your order before you approve your proof.

We want you to be happy! If your product arrives damaged or wrong, we will fix it however we can.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at luv@beechtree.design

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at luv@beechtree.design and send your item to: 103 Beechtree Drive, Cinnaminson, NJ 08077

Shipping

To return your product, you should mail your product to: 103 Beechtree Drive, Cinnaminson, NJ 08077

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.